Position Summary

At The Towbes Group, we proudly create communities where people thrive. Headquartered in Santa Barbara, California, The Towbes Group is an award-winning, fully integrated property management, development, and construction services firm with over 60 years of experience on the Central Coast. We live and breathe these attributes with all we do. As an integral Residential Property Management team member for the Towbes Group, this position will provide extraordinary customer service to our internal team members and external customers, exemplifying the core values and our dedication to quality and service. This position will have direct responsibility as a Residential Property Management team member to assist in the accomplishment of the department's goals and objectives. This position will elevate the team as a member of the company’s high-performance culture that emphasizes Community, Integrity, Quality, ROI, Sustainability, Team, and Customer Service.

Job Overview/Purpose

Community Manager II has full authority, responsibility, and accountability for the daily operations, financial performance, and resident experience at their assigned property. They lead on-site teams, develop and implement strategies to maximize occupancy and NOI, and ensure compliance with company policies and industry regulations.

This position plays a key role in the success of the Residential Property Management team by providing high-level oversight and ensuring the delivery of exceptional customer service to both residents and team members. Community Manager II leads on-site teams, optimizes property performance, and ensures an exceptional resident experience. This role requires strong leadership, financial expertise, and the ability to manage complex communities, including senior housing, large communities of 250+ units, or properties with dual entities and multiple budgets. A commitment to "Creating Communities Where People Thrive" is essential, along with the ability to navigate the unique operational and financial challenges of these diverse property types. Effectively convey the company’s mission by ensuring the team is customer-focused and provides the best service to co-workers, prospects, residents, guests and vendors at every point of contact while striving to exceed expectations.

Job Requirements/Essential Duties

• Lead and develop high-performing teams that uphold Towbes' mission of Creating Communities Where People Thrive.
• Supervise on-site staff, including hiring, training, coaching, performance evaluations, and corrective actions.
• Foster a culture of teamwork, collaboration, and accountability.
• Oversee property financials, including budget creation, expense control, and revenue optimization.
• Ensure NOI, occupancy, retention, and other performance targets are met or exceeded.
• Approve operational expenses up to $5,000 and check requests up to $1,000.
• Manage delinquent rent collection, eviction processes, and legal matters in compliance with company policies and local regulations.
• Partner with vendors to ensure cost-effective services while maintaining high-quality standards.
• Monitor market trends, conduct competitor analysis, and adjust strategies to remain competitive.
• Develop and execute marketing strategies in collaboration with the marketing team to maximize occupancy.
• Ensure leasing teams are fully trained and adhering to best practices.
• Monitor traffic reports, renewal data, and leasing performance to drive strong occupancy rates.
• Review and countersign all resident leases, ensuring accuracy and compliance.
• Work closely with legal counsel on lease enforcement, evictions, and Fair Housing compliance.
• Promote a positive resident experience through proactive engagement and excellent customer service.
• Plan and lead monthly resident events and community engagement activities.
• Oversee and respond to resident concerns, complaints, and maintenance requests in a timely manner.
• Drive high resident retention rates through personalized service and community-building efforts.
• Conduct regular property walks to ensure high standards of cleanliness, curb appeal, and safety.
• Preventive maintenance planning and coordination with the maintenance team for timely repairs.
• Ensure compliance with Fair Housing, ADA, and all federal, state, and local property regulations.
• Maintain an on-site presence during core office hours (Monday–Friday, 8 AM–5 PM).
• Available for after-hours emergencies and participates in the on-call rotation.
• Ensure all staff adhere to company policies, safety guidelines, and emergency protocols.
• Occasionally required to work weekends as needed.

Knowledge Skill & Abilities/Prerequisites

• High School or General Education Development (GED) equivalent
• Minimum of two (2) years in a community manager role or higher.
• Ability to comprehend, apply, and comply with all state and fair housing laws, company policies, and business procedures.
• Effective and professional communication in English with staff, supervisors, residents through verbal, written, and Microsoft Office Suite.
• Ability to perform the physical functions of the position, which may include, but are not limited to sitting, standing, bending, walking the property, including a minimum of two flights of stairs, to complete inspections, and deliver resident communications.
• Carry the manager-assigned cell phone at all times.
• Must hold a valid CA Real Estate License.
• Must have industry certification such as ARM (offered by IREM), CAM (offered by NAA), or CCRM (offered by CAA).
• Required to live on-site as responsible party.
• A clean DMV report and background check.
• Capable of easily shifting between tasks with flexibility and adaptability.
• Meet or exceed operational goals on annual performance evaluations and resident surveys.
• Ability to work independently and prioritize effectively in a challenging environment.
• Ability to work in a manner consistent with having a high level of integrity, honesty, courage, and loyalty.
• Strong problem-solving skills.
• Provide high-quality customer service whether to the internal or external customer.
• Ability to put people first in all aspects of your position.
• Work with the intent of the betterment of our community.
• Ability to effectively comprehend and interpret policies and procedures in the work environment.
• Ability to collaborate effectively as a team member.
• Ability to exercise good judgment in making decisions.
• Ability to work under pressure and complete tasks within prescribed time frames.
• Ability to manage and develop personnel resources.
• Ability to disseminate information and guidelines clearly to others and check for understanding.
• Excellent interpersonal skills to communicate effectively with a wide range of employees and residents.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations. Ability to create and/or write reports, business correspondence, and/or procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills and Reasoning Ability

Ability to calculate figures, analyze budgets, and track financial performance. Ability to interpret financial reports, variance statements, and market data to make informed decisions. Ability to assess trends, forecast expenses, and optimize revenue while ensuring financial compliance and operational efficiency.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, repetitive wrist movements, talk, hear, walk, and sit. The employee is occasionally required to stoop, kneel, or crouch. The employee may be required to stand for extended periods. The employee may occasionally lift, push, pull, carry and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. The physical demands described here represent those that an employee must meet to perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.

What Towbes Offers

• Competitive wages! This a full-time, exempt, annual salary pay range: $70,000 - $106,000
• A rewarding work environment
• Health Insurance: medical, dental, vision, life, and long-term disability
• 401k and liberal company match
• Paid vacation/sick time programs
• Local Coastal Housing Partnership benefits