PORTFOLIO AREA ASSISTANT – SANTA BARBARA, CA

The Towbes Group, Inc., a premier property management company for over 65 years, seeks a dedicated Portfolio Area Assistant to join our Residential Property Management team. This vital role involves assisting with coverage across our residential apartment communities to support community onsite operations and aiding regional managers and directors with initiatives. The ideal candidate will have a strong knowledge of property management, exceptional skills in Yardi software, understanding of basic accounting practices, and the ability to adapt to diverse property management tasks.

This position requires an individual who is sales and service driven, outgoing and assertive, and who exhibits professional communication and organizational skills. Our ideal candidate is an enthusiastic, energetic, polished, and engaging team player who is passionate about providing outstanding customer service.

Key Responsibilities:

Leadership

• Support and promote Towbes’ brand of living by striving to provide an exceptional experience for customers and team members.

• Model the behavior you expect by maintaining a professional image and a customer focused service at all times

• Maintain an atmosphere of cooperation, teamwork, and customer satisfaction.

Financial Administration

• Above average knowledge with Yardi software to record, analyze, and support site staff

• Ensure invoices are accurately coded daily

• Review delinquent accounts and initiate appropriate collection or legal action

• Prepare statement of accounting notices for past residents.

Customer Service

• Deliver superior service by addressing resident issues promptly, engaging in community activities, and maintaining a positive attitude.

• Responsible for exceeding expectations with a positive and responsive attitude. Prepare and monitor the progress of resident work orders until closed.

• Address resident issues in a timely manner or refer to the Regional Manager within 24 hours.

• Must be able to tour the community with clients, including walking the community. Minimum of two (2) years in on-site property management experience.

• Ability to interact effectively with renters, residents, peers, and management

Office Operations

• In the event of an emergency, has authorization for emergency expenditures

• Normal scheduled work hours are Monday through Friday, 8:00 a.m. - 5:00 p.m.

• Overtime or working weekends is required from time to time

• Schedules may vary according to the needs of the community.

Qualifications

• Computer literate in Microsoft Office Suite

• Advanced Yardi experience

• Detail oriented and organized

• Excellent verbal and written communication skills

• Ability to comprehend, apply, and comply with all state and fair housing laws, company policies, and business procedures

• Assist in planning, preparation, and implementation of community activities and events

Additional Requirements

• Travel: Must possess a reliable vehicle for travel between properties. Coverage assignments may span across our 13 communities from Santa Maria to Ventura. Flexibility to travel and work in various locations is essential. Accommodations such as hotel rooms or guest suites, may be provided for stays in specific areas, minimizing daily travel.

• Reliability:?Must have the ability to manage time effectively and meet the demands of a flexible schedule based on portfolio needs.

• A clean DMV record, proof of vehicle insurance, background check will also be required.

Towbes Group Offers

• Competitive salary

• A rewarding work environment

• Complete health care benefits: medical, dental, vision, life, and long-term disability

• 401k plan and company match

• Paid vacation/sick time programs

This position is perfect for a dynamic, resourceful individual who thrives in a fast-paced environment and is committed to providing exceptional living experiences. If you have a passion for property management and meet the above criteria, we would love to hear from you. Join us in making a difference in our communities from Santa Maria to Ventura.

The Towbes Group is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Hourly Pay Range: $25.38 - $38.08